How to Protect Yourself
Scammers use phone calls, emails, text messages, social media, and other tactics to try to gain access to your financial information. Knowing what to watch for can help protect your money, your identity, and your Campus Credit Union accounts.
Important Reminder
Campus Credit Union will never initiate contact and ask for your online banking or mobile banking credentials, including your username, password, or one-time security code.
What scammers are trying to do
A common fraud tactic is called account takeover. This happens when a scammer impersonates a trusted organization and tries to trick you into sharing personal or account information. Once they gain access, they may attempt unauthorized transactions or use your information to steal your identity.
What is account takeover?
Account takeover happens when a scammer pretends to work for Campus Credit Union or another trusted business and convinces you to give them access to sensitive information.
Their goal is to gain entry to your accounts so they can move money or make unauthorized transactions.
How the scam usually starts
Many scams begin with a text message or phone call claiming there is suspicious activity on your account.
- The scammer may say they are from a fraud department
- They may ask you to verify a payment or transaction
- They may offer to “cancel” or “refund” the transaction
- They may claim to be from a retailer such as Amazon or Target
What they want from you
Scammers often try to collect the same key pieces of information needed to access your accounts.
- Username
- Password
- One-time security code
How to spot a scam
Campus Credit Union may contact you about suspicious activity on your account, but we will never ask for confidential login information. If someone asks for your password, username, or one-time code, that is a major red flag.
How to avoid account takeover fraud
If someone claiming to represent Campus Credit Union contacts you and asks for confidential information, treat it as suspicious. If you are on a phone call, hang up. If you received a text or email, do not click links or continue the conversation until you verify the message directly with us.
It is always better to be cautious. A quick call to Campus Credit Union can help confirm whether a message is legitimate.
Report fraud immediately
If you believe you have been the victim of fraud or attempted fraud, please contact Campus Credit Union right away so our team can help you take the next steps.
Call us directly at (316) 867-4700 or visit our How to Report Fraud page for additional guidance.
Campus Credit Union Contact Information
Phone: (316) 867-4700
Toll Free: (888) 978-2289
Audio Response: (316) 867-4680
Fraud prevention starts with awareness. Never share confidential login information with anyone who contacts you unexpectedly.